OUR WORK

RESEARCH & EVIDENCE

A significant barrier to advancing accessible tourism is the lack of reliable data and contextual evidence.

PUPUZO prioritises the generation and consolidation of knowledge through:

• Destination-based accessibility studies

• Documentation of lived travel experiences

• Analysis of policies, standards, and implementation gaps

This evidence supports informed decision-making and highlights systemic challenges across the tourism ecosystem.

DESTINATION ACCESSIBILITY

Tourism destinations often lack end-to-end accessibility, with gaps across infrastructure, mobility, and services.

Our work focuses on:

• Identifying physical, sensory, and systemic access barriers

• Mapping inclusive and accessible pathways within destinations

• Developing structured accessibility roadmaps

• Supporting inclusive and context-sensitive destination planning

This enables a more comprehensive understanding of accessibility beyond isolated interventions.

CAPACITY DEVELOPMENT

A key challenge in accessible tourism is the limited awareness and preparedness of stakeholders.

We work to strengthen understanding among tourism stakeholders in:

• Disability rights and inclusion frameworks

• Inclusive and respectful service approaches

• Accessible and effective communication practices

• Ensuring dignity, autonomy, and independence of visitors

This contributes to shifting perspectives from compliance to inclusion.

POLICY ENGAGEMENT

Accessible tourism remains underrepresented in policy discourse and implementation frameworks.

PUPUZO contributes to:

• Policy discussions on accessible and inclusive tourism

• Development and strengthening of accessibility standards

• Advocacy aligned with National and State policies, the SDGs, and the UNCRPD

This supports the integration of accessibility into mainstream tourism governance.

Phase Two: Strengthening Systems and Scaling PRACTICES

Phase Three: Mainstreaming Accessibility in Tourism Ecosystems